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General Business / Networking / Communication / Sinikka Waugh October 17, 2019

Leave a Message After the...

2 Tips for Even Better Voicemail

Recently, we offered 7 tips for even better phone calls.

This topic sparked a really great conversation, both internally and with many of our readers, about phone etiquette. It also got us thinking about what happens when we don’t make an actual connection. What happens when one of us doesn’t pick up the call?

General Business / Communication / Sinikka Waugh October 10, 2019

Calling All Callers

7 Tips for Even Better Phone Calls

Many of us have felt the significant increase in unsolicited phone calls to our cell phones, homes phones, and even work phones, in the last couple years. We’re getting calls about various products and services we may or may not want. We’re getting calls about political campaigns or polls we may or may not want to participate in. And can you believe that just...

Communication / YP / Collaboration / Sinikka Waugh September 10, 2019

Flaws Are Things Other People Have

Shine Some Light On How You Perceive Flaws

Leadership / Communication / Sinikka Waugh September 3, 2019

Appreciation in the Office

You can do it today!

Even though it feels like May was just a couple weeks ago, Summer is (almost) officially over. We hope you're doing something fun to close out the season, but we also hope you've penciled in some time to relax, too.

Communication / Sinikka Waugh August 22, 2019

Listen With Me

Four Tips for Active and Intentional Listening

Candidly, I find, that collectively, we just don’t listen the way we used to. My kids are teenagers now, so their listening is filtered through a lens of ‘Do I want to listen to my parents or not?’ In my forties, my ability to hear things and decipher through the noise of the background is admittedly less effective than it used to be. And watching...

Leadership / Communication / YP / Collaboration / Sinikka Waugh August 20, 2019

Demonstrating UPR During Tough Moments

5 Things to Remember


We all find ourselves in tough moments. It is so easy to look at others in a tough moment and blame them or make assumptions about how they are acting or thinking. Those assumptions are the worst thing we can do to keep a positive working environment. Instead, we need to show everyone Unconditional Positive Regard (UPR). Here are 5 things to remember to help you show UPR...

Communication / Sinikka Waugh August 13, 2019

Communication Myth-Conceptions

4 Message-Muddling Communication Myths


If you've read any of our other blogs, or know me, you probably know that I think communication is kind of a big deal. We've all been in a situation when our gut instincts were pretty on target, but these common assumptions can get us into trouble when it comes to communication. Keep reading to learn what message-muddling myths you should avoid. 


Communication / YP / Sinikka Waugh August 5, 2019

Stop Dreading Difficult Conversations

We know not all communication is fun. Sometimes it's tough because of the person or the medium, but sometimes it's the conversation itself. How do you handle difficult conversations? Do you plan for them or procrastinate? Feedback and tough conversations are important, but it's never fun to give or receive negative feedback. Here are a few things to keep in mind when you're preparing for a...

General Business / Communication / Collaboration July 17, 2019

A More Civil Discourse

6 Phrases for Kinder, More Productive Conversations

It’s no secret that civil discourse in our modern American society is, at best, eroded.

General Business / Communication / YP / Collaboration June 25, 2019


6 Characteristics Leaders Look for In Their Employees

We’ve heard it before, and we will hear it again: soft skills really are important. Emotional intelligence and communication skills are paramount in the decisions hiring managers make to engage a given candidate, or not. But once you’ve got the job, what kinds of things can you do to cause a boss to look on you with more favor?