Let's problem solve some tough moments when we become frustrated by other people's behavior.
What are some of your personal pet peeves? Think of something that happened this week that just drove you bonkers...maybe it was at home, maybe someone didn't refill the paper in the copier at work, maybe you were interrupted at a meeting and you're holding a grudge. Here's the funny thing about flaws, irritants, or pet peeves...we rarely see our own.
Sometimes it's hard to take a step back and look at our own flaws, so we'll start with something a little easier...have you ever thought about why something irks you? Carl Jung, one of our favorite psychologists, once noted that "Everything that irritates us about others can lead us to an understanding of ourselves." So how can we apply that in the spirit of insight and growth?
We typically get so frustrated by poor communication because it's an indicator that we aren't feeling heard, or we feel excluded. No one likes to be the last to know of a change or something new--or when they're expected to do something and they didn't get it done because no one clued them in.
This is also almost always unintentional...we all tend to get so wrapped up in our own day-to-day "stuff" that we forget to think about how our actions affect our relationships with those around us--from showing up late without a call or text, to interrupting someone in a meeting or not being consulted on a decision. One thing that can help us get past the little things is to take a step back and remind ourselves that the other person probably isn't doing it on purpose. Maybe they didn't consult you on XYZ because they didn't want to bug you, and they were actually trying to be considerate--don't assume someone else's motives or presume you know what's going on in their head.
At the end of the day, we want to feel respected and included, and when we don't feel like that need is being met, the natural inclination might be to get a little passive-aggressive. Instead, take a step back and make up a good story--why else might that person have behaved that way? Or, if you can navigate the conversation without being confrontational, ask them to help you understand why they behaved the way they did.
You usually observe the results or behavior that you expect...if you expect someone to behave a certain way (either positive or negative), chances are you'll treat them in a way that will precipitate the expected behavior. When you're good to people, you'll bring out the best in them--and in yourself.